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Contact Us

Dear customer, if you have already placed an order, please provide us with your full name, email address, and order number (optional) in the Message field. Please note that all tickets are responded within 1-2 business days and a reply will be sent to your email (so make sure the address is valid & check your Spam / Junk folder if you do not see a reply within 48 hours).

If you have any questions about Alpicool, you can contact us and communicate with us to help you deal with it. You can also email us at – support@betilife.com

Contact Info:

company name: Guangzhou KinHon Network Technology Co., Ltd.
X1301-I3935 106 Fengze East Road, Nansha District, Guangzhou, Guangdong, China, 511458

Business hours:

Monday to Friday
09:00AM-18:00PM Hours, BeiJing Time

The company address is not the return address. Please note we have muliple addresses for returns, please contact us before sending a return for your return authorisation and the correct address.