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Refund policy

POLICY OF REFUND, REPAIRMENT AND REPLACEMENT, AND EXCHANGE

We will try our best to make sure the products shipped to our customers are of good quality. If there are some problems with the goods, you have the right to guarantee your benefits.

We have a return policy for all products within 30 days after reaching the customer.

In case a customer is asking to cancel an order (before the product is shipped to him or after it’s delivered and shipped back to the warehouses), a fee of 20% will be deducted from the total amount of the order due to a cancellation fee of the credit clearing company.

Different products have different warranties, so make sure you contact us before the deadline. If you don’t know the warranty of your item, you can contact our staff before making a purchase.

Click here: contact us

1. Return & refund with quality issue

Products with quality problems can be returned for a full refund.
Customers need to send the products back to us, When we receive the products, We will give a full refund.

2. Replace

Products with quality problems can be returned and replaced.

The customer needs to send the products back to us, When we receive the products, We will replace new ones and ship back to the customer.

Buyers pay all the shipping fees on both sides.

3. Repair

All products come with a 1-year warranty unless otherwise stated. Products found to be defective within the warranty period will be replaced based on a case by case basis and at the discretion of betilife.com.

Products with quality problems can be returned and repaired. The customer needs to send the products back to us, when we receive the products, we will repair and ship them back to the customer. Buyers pay all the shipping fees on both sides.

betilife.com reserves the right to accept or reject any warranty claims due to the following:

  • Water Damage
  • Intentional Abuse/user inflicted damage
  • Wear & Tear
  • Natural Breakdown of materials over extended use


4. Exchange

If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange for another product, in this case, we don’t pay the fees, you send the item back and you need to pay the difference between product costs, etc.

5. Return for “not satisfied” reason

Because the international shipping fee is very high and most of the pictures on betilife.com are taken by ourselves with real products. So we do not give a full refund for returns without quality problems，like “not like the picture”，” not as imagining” or just “not satisfied”. Before placing large quantity order, please have a sample first.

If you are not satisfied with your purchase, you can return a product within 30 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping costs both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

We will reduce the shipping fee from the order total amount means a partial refund.

6. Taxes

betilife.com sends products to you from China. As such, you (or the consignee) are IMPORTING. Many countries do NOT charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country. It is your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items.  Detailed tax description: TAXES, CUSTOMS & DUTIES

Important Notes

All customers should contact Customer Service for approval before sending anything to us before returning any item(s). betilife.com will not be responsible for returned item(s) without notifying us in advance. When contacting betilife.com please include the following information:

  • Photos of the front and back of the packaging envelope or box
  • Partial shipment slips (if applicable)
  • Photo, video, screenshot, or description of the defective item
  • Photo, video, screenshot, or description of the defect or defective area

Please keep all packaging material and partial shipment note(s) as they’re needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of the shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.

Refunds are made via the payment method you originally used to order. Customers are responsible for all payment fees (if any) issued during processing and transferring any refund.

If possible, please make sure you have checked the package contents before you sign for it. If you see any visual damage or it feels empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the shipping charges for the empty package.

As our return warehouse is located in China, please send the item back to us through a local post office instead of express service like DHL, UPS, TNT, FEDEX…as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can’t receive the item we can’t arrange a replacement or repair.

Please send the item back according to our return policy. If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.

Please remember to include a note in your package indicating the following details:

  • your order number;
  • SKU numbers returned and quantity;
  • A short description of the problem(s) of the defective item(s).

This note will help expedite the processing time for you.

betilife.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the Policy Page/HELP section of our website.

If there are any further inquiries, please contact our Customer Service team for more information.

PAYPAL BUYER PROTECTION

PayPal Buyer Protection: We Proud to provide Paypal Third Party

If you don’t receive your item, or the item is significantly different from its description in the seller’s listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges. (Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)

An item is covered by PayPal Buyer Protection if:

  • You purchase the item on betilife.com.
  • You use PayPal to pay for the item.
  • You correspond with the betilife.com using the email address support@betilife.com.
  • The seller’s listing is for a physical item—services and intangible items aren’t covered.
  • You file only one claim per PayPal payment.
  • You open the case no later than 180 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
  • You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.